~ Frequently Asked Questions ~

~  Frequently Asked Questions  ~
Phone: 1-866-823-0210 (Toll Free)

Mail Address: 5507 Nesconset Hwy., Suite 10, Mt. Sinai, NY 11766

Web Addresses: www.embracethepositive.com or www.etpz.com or www.thepositiveshop.com ___________________________________________________________

~ What kind of Customer Service can I expect from The Positive Shop?

Our customers are our priority. When you place an order with The Positive Shop we want you to be so delighted with your purchases that you will return to us. And we have another motive, we want you to refer your family and friends to us. Your 100% satisfaction is guaranteed!

~ When can I reach Customer Service by telephone?

Customer service is available Monday – Friday, 9 AM to 9 PM ET and Saturday, 9 AM to 2:00 PM ET. Call Toll Free: 1-866-823-0210

~ Can I contact Customer Service by email?

Yes. Email: cservice@embracethepositive.com 24/7

~ Can I place my order over the telephone?

Yes, The Positive Shop does accept phone orders. Phone orders can be placed during our working hours, Monday - Friday, 9 AM to 9 PM ET and Saturday, 9 AM to 2:00 PM ET. Call Customer Service Toll Free 1-866-823-0210 Remember Online orders can be placed 24/7.

~ Which forms of payment do you accept?

We accept Visa, MasterCard, Discover, and Paypal.

~ What if I’m uncomfortable giving my credit card information over the Internet?

You may phone in your order, however, The Positive Shop has a Yahoo! Merchant's security encrypted checkout (128 Bit Encryption). This provides our customers with private and secure credit card transactions. All of your personal information is encrypted by Secure Sockets Layer (SSL). For more information please see our Privacy Statement.

~ What about my privacy?

We respect your privacy, as we do our own. All your personal information is treated in a confidential and responsible manner. For more detailed information please see our Privacy Statement.

~ Do you ship to Hawaii and Alaska?

Yes, UPS Ground Only.

~ Do you ship outside the USA?


~ Do you ship to PO Boxes, APO, FPO or Campus Box addresses?

No. However, we do ship to UPS Stores and other Private Mailbox (PMB) centers.

~ How will my order be shipped?

All orders are shipped via standard UPS ground (or UPS Standard to Canada), unless you have selected another UPS service during check out.

~ Where do you ship from?

All orders are shipped from our "own" New York warehouse. We do not depend on third parties or drop shipments. We are a hands-on Internet shop. Our goal is to ensure product quality, fast order processing, and your complete satisfaction. All printing work; e.g., gift cards and candle personalizations are done in-house, also.

~ Do you charge sales tax?

Only shipments to New York State will be charged state and local sales tax.

~ When will my order be shipped?

Orders shipped standard UPS ground are processed within 24 hours. You will receive an email when your order ships with your shipment’s UPS tracking number. UPS Ground delivery is usually within 3 to 14 business days, depending on delivery location. Note: UPS does not pick up or deliver on weekends or holidays.

~ When will my UPS Next Day Air order ship?

We have suspended UPS Next Day Air service until further notice due to the recent increase in UPS fees based on package dimensions.

~ How do I return an order?

We want you to be completely satisfied with your purchase. However, if you are not pleased - we are not pleased. Simply return the item within 30 days of receipt. Return details are located on our Store Policies page under Return Policy.

~ Do you offer coupons?

Occasionally The Positive Shop offers special coupon promotions to our customers. Customers will be advised of coupon promotions via email. If you do not wish to receive these offers; simply unsubscribe in the promotional mailing and you will be permanently removed from our list.

The Positive Shop coupon discounts do not include clearance items, personalized pillar candles (Sterling Angel Lights), shipping fees or any applicable taxes.

~ Have another question?

Call Customer Service Toll Free 1-866-823-0210 , Monday – Friday, 9 AM – 9 PM ET and Saturday, 9 AM – 2:00 PM ET. Or email Customer Service at cservice@embracethepositive.com