What kind of Customer Service can I expect from The Positive Shop?
Our customers are our priority.  When you place an order with The Positive Shop we want you to be so delighted
with your purchases that you will return to us.  And we have another motive, we want you to refer your family and
friends to us.  Your 100% satisfaction is guaranteed!      

When can I reach Customer Service by telephone?
Customer service is available Monday – Friday, 9 AM to 9 PM ET and Saturday, 9 AM to 2:00 PM ET.
Call Toll Free: 1-866-823-0210

Can I contact Customer Service by email?  
Yes.  Email: cservice@embracethepositive.com 24/7

Can I place my order over the telephone?
Yes, The Positive Shop does accept phone orders.  Phone orders can be placed during our working hours,
Monday - Friday, 9 AM to 9 PM ET and Saturday, 9 AM to 2:00 PM ET.  Call Customer Service
Toll Free 1-866-823-0210  Remember Online orders can be placed 24/7.

Which forms of payment do you accept?
We accept Visa, MasterCard, Discover, and Paypal.

What if I’m uncomfortable giving my credit card information over the Internet?
You may phone in your order, however, The Positive Shop has a Yahoo! Merchant's security encrypted checkout
(128 Bit Encryption).  This provides our customers with private and secure credit card transactions.  All of your
personal information is encrypted by Secure Sockets Layer (SSL).   For more information please see our
Privacy Statement.   

What about my privacy?
We respect your privacy, as we do our own.   All your personal information is treated in a confidential and
responsible manner.  For more detailed information please see our
Privacy Statement.

Do you ship to Hawaii and Alaska? Yes, UPS Ground Only.  Do you ship outside the USA? Canada Only   
The Positive Shop, at this time, ships orders to the entire United States and Canada.
NOTE:  Canadian customers are responsible for any duties, taxes or customs fees.

Do you ship to PO Boxes, APO, FPO or Campus Box addresses?
No.  However, we do ship to UPS Stores and other Private Mailbox (PMB) centers.

How will my order be shipped?
All orders are shipped via standard UPS ground (or UPS Standard to Canada), unless you have selected
another UPS service during check out.

Where do you ship from?
All orders are shipped from our "own" New York warehouse.  We do not depend on third parties or drop
shipments.  We are a hands-on Internet shop.  Our goal is to ensure product quality, fast order processing, and
your complete satisfaction.  All printing work; e.g., gift cards and candle personalizations are done in-house,

Do you charge sales tax?
Only shipments to New York State will be charged state and local sales tax.

When will my order be shipped?
Orders shipped standard UPS ground are processed within 24 hours.  You will receive an email when your
order ships with your shipment’s UPS tracking number.  UPS Ground delivery is usually within 3 to 14 business
days, depending on delivery location.  
Note: UPS does not pick up or deliver on weekends or holidays.

When will my UPS Next Day Air order ship?
Orders placed before Noon ET (Monday – Friday) will be shipped that day.  Orders placed after Noon ET will be
shipped the next business day.  
Note: UPS does not pick up or deliver on weekends or holidays.

How do I return an order?
We want you to be completely satisfied with your purchase.  However, if you are not pleased - we are not
pleased.  Simply return the item within 30 days of receipt.  Return details are located on our  
Customer Service
page under Return Policy.

Have another question?
Call Customer Service Toll Free 1-866-823-0210 , Monday – Friday, 9 AM – 9 PM ET and
Saturday, 9 AM – 2:00 PM ET.
Copyright © 2004 - 2015 Embrace The Positive, LLC
All Rights Reserved
Frequently Asked Questions
The Positive Shop  
Address:                                              Phone:  866-823-0210
Mt. Sinai, NY  11766
Suite 10
5507 Nesconset Hwy.
The Positive Shop
Inspiring Others
Since 2004
Questions? Call or email us.
We're here to help!
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