__________________________________________________________________ Our customers are our priority. When you place an order with The Positive Shop we want you to be so delighted with your purchases that you will return to us. And we have another motive, we want you to refer your family and friends to us. Your 100% satisfaction is guaranteed! ___________________________________________________________________________________ Page Contents: Customer Service Contact Shipping Policy Return Policy _____________________________________________________________________ Customer Service Contact: Our business hours are Monday through Friday, 9 AM to 8 PM ET and on Saturdays, 9 AM to Noon ET. Telephone: 1-631-880-7847 Toll Free: 1-866-823-0210 Snail mail: Embrace The Positive, LLC 5507 Nesconset Hwy. Ste 10-185 Mt. Sinai, NY 11766 Email us: 24/7 Customer Service: cservice@embracethepositive.com Information: info@embracethepositive.com Shipping: shipmgr@embracethepositive.com
Shipping Policy
________________________________________________________________________ Return Policy Returns… Simple as… 1…2…3 We want you to be completely satisfied with your purchase. If you are not pleased, we are not pleased. Simply return the item within 30 days of receipt. Unfortunately, we cannot refund shipping costs. Please be sure to follow all return directions listed below to avoid delays with your refund. Thank you. Return Directions: (Please read thoroughly) 1) Repack the item or set in the original packing materials and box. Important; most items consist of several parts or pieces. Always return the entire item or set for a full refund. 2) Enclose a copy of the original packing slip in the shipping carton. Be sure to cover (or remove) the original shipping address (yours) on the shipping carton. Save your shipping receipt until you receive your refund. 3) Return your package insured USPS or UPS to: Embrace The Positive, LLC 5507 Nesconset Hwy., Ste 10, PMB 185 Mt. Sinai, NY 11766 Credits to your credit card will be immediately applied upon processing, but may not appear on your statement for one or two billing cycles. Damaged Shipment: ( Contact Shipping Mgr. shipmgr@embracethepositive.com ) We take great care when packing your order. Please inspect packages upon arrival. You must report any damage to Embracethepositive.com and UPS within 3 days of receiving your order. Save all products and packaging materials for UPS inspection. Contact us so we may process your claim with UPS and ship your replacement ASAP. Need Assistance? Call Toll Free: 1-866-823-0210 or Email: cservice@embracethepositive.com |
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