__________________________________________________________________

    Our customers are our priority.  When you place an order with The Positive Shop we
    want you to be so delighted with your purchases that you will return to us.  And we have
    another motive, we want you to refer your family and friends to us.  Your 100%
    satisfaction is guaranteed!        


    Page Contents:

    Customer Service Contact
    Shipping Policy
    Return Policy

                    _____________________________________________________________________

    Customer Service Contact:   

    Our business hours are Monday through Friday, 9 AM to 9 PM ET and on Saturdays, 9 AM to 2:00 PM ET.

    Telephone:  1-631-880-7847
    Toll Free:  1-866-823-0210        

    Mail:
    Embrace The Positive, LLC
    5507 Nesconset Hwy. Ste 10-185
    Mt. Sinai, NY  11766

    Email us: 24/7
    Customer Service:  cservice@embracethepositive.com
    Information:  info@embracethepositive.com
    Shipping:  shipmgr@embracethepositive.com

                      ______________________________________________________________________


    Shipping Policy


  • Embracethepositive.com's Positive Shop, at this time, ships orders to the entire United States (Hawaii
    and Alaska; UPS Ground Only) and Canada.  NOTE:  Canadian customers are responsible for any
    duties, taxes or customs fees.

  • Important: Orders cannot be shipped to PO Boxes, APO or FPO addresses.  

  • We do ship to UPS Stores and other private mailbox (PMB) centers.

  • All orders are shipped from our "own" New York warehouse.  We do not depend on third parties or drop
    shipments.  We are a hands-on Internet shop.

  • Orders shipped standard UPS ground are processed within 24 hours.  You will receive an email with
    your UPS tracking number when your order ships.  Note: UPS does not pick up or deliver on weekends
    or holidays.    

  • All orders are shipped via standard UPS ground, unless customer has elected to ship an alternate UPS
    service that is available on our site.  Please allow 3 to 14 business days for delivery on standard UPS
    ground (delivery time dependent on recipient's distance from New York).  Note:  UPS does not pick up or
    deliver on weekends or holidays.

  • UPS Next Day Air orders placed before noon ET, Monday through Friday, will be shipped that day.  
    Orders placed after noon ET will be shipped no later then the next business day.  Note: UPS does not
    pick up or deliver on weekends or holidays.

  • Embracethepositive.com cannot be held responsible for carrier delayed UPS Next Day Air shipments.  
    Although this occurrence is very rare, should a delay occur, your shipping charges will be refunded upon
    settlement of claim with UPS, usually 7 to 14 days.  Note: Credits to your credit card will be applied upon
    processing, but may not appear on your statement for one or two billing cycles.

  • Embracethepositive.com cannot be held responsible for any carrier delayed shipment.

  • All orders shipped to a New York State address will be charged state and local sales tax.






                    ________________________________________________________________________


    Return Policy

    Returns…
                       Simple as…
                                                   1…2…3

    We want you to be completely satisfied with your purchase.  If you are not pleased, we are not pleased.  Simply
    return the item within 30 days of receipt.  Unfortunately, we cannot refund shipping costs.  Please be sure to
    follow all return directions listed below to avoid delays with your refund.  Thank you.

    Return Directions:  (Please read thoroughly)   Returns are accepted within 30 days of receipt.  No refunds will
    be issued after this time period.

    1)  Repack the item or set in the original packing materials and box.  Important; most items consist of several
    parts or pieces.  Always return the entire item or set for a full refund.  This includes the return of  any
    "complimentary/free with purchase" promotional items.


    2)  Enclose a copy of the original packing slip in the shipping carton.  Be sure to cover (or remove) the original
    shipping address (yours) on the shipping carton.  Save your shipping receipt until you receive your refund.


    3)  Return your package insured USPS or UPS to:
    Embrace The Positive, LLC
    5507 Nesconset Hwy., Ste 10, PMB 185
    Mt. Sinai, NY  11766


    Credits to your credit card will be immediately applied upon processing, but may not appear on your statement
    for one or two billing cycles.

    NOTE: Returns on personalized or custom candles (not due to misprints) will incur a $20.00 prep and printing
    fee which will be deducted from the refund amount.  

    Damaged Shipment:   ( Contact Shipping Mgr. shipmgr@embracethepositive.com )
    We take great care when packing your order.  Please inspect packages upon arrival.  You must report any
    damage to Embracethepositive.com and UPS within 3 days of receiving your order.  Save all products and
    packaging materials for UPS inspection.  Contact us so we may process your claim with UPS and ship your
    replacement ASAP.

    Refused Shipment: Customer is responsible for all return shipping costs and UPS fees, as well as initial
    shipping charges.  All charges will be deducted from the refund amount.

                           
    Need Assistance?
    Call Toll Free: 1-866-823-0210
    or
    Email: cservice@embracethepositive.com
Copyright © 2004 - 2014 Embrace The Positive, LLC
All Rights Reserved

Page Photos by
Zenark © 2013
Web Design
by
DONELLE
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